Vilniaus universitetas, Ekonomikos ir verslo administravimo fakultetas / Vilnius University, Faculty of Economics and Business Administration

Quality guru Dr. Noriaki Kano comes to Lithuania!


On the 9-10th of June, 2016, the international practical seminar “EXCLUSIVE QUALITY – PRINCIPLES, METHODS AND INTERNATIONAL PRACTICE” will be held at the International Business School, Vilnius University (Sauletekis av. 22, Vilnius; Kuncinos audience).


Speaker – Dr. Noriaki Kano (Japan) is:

  • one of the world’s leading authorities on the application of quality management;
  • the creator of “Attractive Quality” (The Kano Model);
  • the creator of “The Task Achieving QC Story” methodology.


Seminar topics:

Session 1: Basic Behavioural Principles for Quality Assurance.
Session 2: Butterfly Model for Build Quality in Process.
Session 3: “Ikki-Tsukan Analysis” as Vertical Evaluation of Process Defects, Inspection Rejection and Customer Claims.
Session 4: Quality Assurance System Chart

Programme booklet

Participants will get certificates signed by dr. Noriaki Kano and the president of Lithuanian Association for Quality Management and Innovation!


Seminar organizer – Partner of VU EF Quality management master programme –
Lithuanian quality management and innovation association

Contact for more information and registration – Gintare Serafinaite,
email:; mob.: +370 628 55983.

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